Term and Conditions

Last Updated: [Insert Date]

Welcome to Garden Care Gear! These Terms and Conditions outline the rules and regulations for using our website (www.salegardencares.com) and purchasing our premium outdoor living products.

By accessing our website and placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. Website Use

1.1 Eligibility

Our website is intended for users who are at least 18 years old and reside in our service areas (excluding certain Asian countries and remote locations).

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Providing accurate and current information

1.3 Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Garden Care Gear and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our written permission
• Use our trademarks or branding without authorization
• Scrape or systematically extract data from our website

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our garden and outdoor living products. However:

• Product colors may vary slightly due to monitor settings
• Dimensions are approximate
• Accessories shown in photos may be sold separately unless specified

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and offer alternatives or a full refund.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened containers of BBQ lighting fuel
• Used cutting tools or garden implements
• Personalised or custom-made garden decorations
• Items missing original packaging or tags

3. Ordering and Payment

3.1 Order Process

Placing an order involves these steps:

1. Select your items and add them to your basket
2. Proceed to checkout and enter your details
3. Choose your preferred shipping method
4. Complete payment
5. Receive order confirmation via email

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Promotional offers

4. Shipping and Delivery

4.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and public holidays).

4.2 Shipping Options

We offer two shipping methods:

4.3 Delivery Responsibilities

Once items leave our warehouse:

• You become responsible for the goods
• Any customs fees or import taxes are your responsibility
• Please inspect deliveries immediately for damage

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the date of delivery. To be eligible:

• Items must be unused and in original packaging
• All tags and accessories must be included
• You must initiate the return process within 15 days

5.2 Return Process

To return an item:

1. Email [email protected] with your order number and reason for return
2. Wait for our approval and return instructions
3. Package items securely with all original materials
4. Ship to our Manchester address

5.3 Refund Processing

Refunds are issued to your original payment method within 5-10 business days after we receive and inspect your return.

6. Liability and Disputes

6.1 Our Liability

Garden Care Gear’s liability is limited to:

• The purchase price of the product
• Direct damages caused by our negligence

We are not liable for:

• Indirect or consequential damages
• Improper product use
• Events beyond our reasonable control

6.2 Dispute Resolution

We aim to resolve any disputes amicably. If we cannot reach agreement, disputes will be settled under English law in Manchester courts.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

7.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

7.3 Contact Information

For questions about these terms, please contact:

Garden Care Gear
88 Whitworth St, Manchester, GB M4W 8RR
Email: [email protected]