Shipping & Returns

At Garden Care Gear, we’re passionate about helping you create your perfect outdoor living space. Our shipping and returns policies are designed to make your experience as smooth as possible, from the moment you order to the day your premium garden products arrive at your door.

Shipping Information

Order Processing

We pride ourselves on quick turnaround times:

• All orders are processed within 1-2 business days (excluding weekends and public holidays)
• You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two convenient shipping methods to suit your needs:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Returns & Exchanges

We want you to be completely satisfied with your premium outdoor living products. If you’re not happy with your purchase, we offer a straightforward returns process.

Key Return Information

• Return window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Refund method: Original payment method within 5-10 business days

Our Simple Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

• Subject: Return Request – Order #[Your Order Number]
• Email content:
  • Product name(s) you wish to return
  • Reason for return
  • Your preferred resolution (refund or exchange)

Step 2: Wait for Approval

Our gardening enthusiasts will respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Our return address in Manchester, UK

Step 3: Package and Ship

Please repackage your item(s) securely in the original packaging, including all accessories, manuals, and free gifts. Attach the provided return label (for UK returns) or follow the international return instructions.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

• Refunds: Processed within 5-10 business days to your original payment method
• Exchanges: Shipped within 3-5 business days after return approval

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened containers of BBQ lighting fuel
• Used cutting tools or garden implements
• Personalised or custom-made garden decorations
• Items missing original packaging or tags

Important Notes

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns outside the UK, any customs fees or import taxes are the customer’s responsibility.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately with photos of the issue. We’ll arrange for a replacement or return at our expense.

Exchange Policy

We’re happy to exchange items for a different size, colour, or model (subject to availability). Please note:

• You’ll be responsible for any price differences
• Additional shipping charges may apply for exchanges to different regions
• Exchanges are processed after we receive and inspect the original item

Thank you for shopping with Garden Care Gear – where your outdoor living dreams take root!