Returns & Exchanges

At Garden Care Gear, we want you to be completely satisfied with your premium outdoor living purchases. If for any reason you’re not happy with your garden furniture, BBQ equipment, or outdoor decorations, we offer a straightforward returns and exchanges process.

Our Returns Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email:

Step 2: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Return address in Manchester, UK

Step 3: Package and Ship

Please repackage your item(s) securely in the original packaging. Include all accessories, manuals, and free gifts that came with your order. Attach the provided return label (for UK returns) or follow the international return instructions.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

• Refunds: Processed within 5-10 business days to your original payment method
• Exchanges: Shipped within 3-5 business days after return approval

Important Notes

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened containers of BBQ lighting fuel
• Used cutting tools or garden implements
• Personalised or custom-made garden decorations
• Items missing original packaging or tags

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For international returns outside the UK, any customs fees or import taxes are the customer’s responsibility.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately with photos of the issue. We’ll arrange for a replacement or return at our expense.

Exchange Policy

We’re happy to exchange items for a different size, colour, or model (subject to availability). The exchange process follows the same steps as our returns process. Please note:

• You’ll be responsible for any price differences
• Additional shipping charges may apply for exchanges to different regions
• Exchanges are processed after we receive and inspect the original item

Thank you for shopping with Garden Care Gear – where your outdoor living dreams take root!