Welcome to Garden Care Gear’s FAQ section! We’re here to help with all your gardening needs, from delivery queries to product care. Below you’ll find answers to our most common questions from our global community of garden enthusiasts.
Product Questions
What types of garden products do you specialise in?
We focus on premium outdoor living essentials including barbecue equipment (tools, covers, lighting), garden furniture (with protective covers and cushions), decorative planters, seasonal gardening tools, and practical solutions like animal repellents and hoses. Our collections are curated for both functionality and garden aesthetics.
Are your BBQ covers and garden furniture suitable for year-round outdoor use?
Absolutely! Our protective covers are designed for all seasons, with durable materials that shield your investments from autumn rains to summer sun. For specific product recommendations based on your climate, our Manchester-based team is happy to advise.
Do you offer matching sets of decorative planters and garden furniture?
Many of our decorative planters coordinate beautifully with our garden furniture collections. Look for “Complete the Look” suggestions on product pages, or contact us for styling advice to create your perfect outdoor space.
Ordering & Account
How do I create an account?
Simply click ‘Register’ during checkout or in the top navigation. We’ll store your details for faster future purchases and to provide order tracking – no need to re-enter your information when stocking up on seasonal essentials.
Can I modify or cancel my order after placement?
We process orders quickly to get your gardening essentials to you promptly. If you need to make changes, email [email protected] immediately with your order number – we’ll do our best to accommodate your request before dispatch.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection when purchasing those must-have BBQ tools or garden decorations.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and never store your full payment details. You can shop confidently for your garden furniture or fire pit accessories.
Shipping & Delivery
What are my delivery options?
Standard Shipping (£12.95): Ideal when you need items like BBQ covers or cutting tools quickly. Delivered via DHL/FedEx in 10-15 days after dispatch.
Free Shipping: For orders over £50 using EMS (15-25 days). Perfect when planning ahead for autumn gardening or stocking up on decorative planters.
Do you ship internationally?
Yes! We serve garden lovers worldwide from our Manchester base, excluding some Asian and remote areas. International customers love our reliable delivery of quality British garden products.
How can I track my garden furniture or BBQ accessories order?
You’ll receive a tracking number via email once your order leaves our warehouse. Our carriers provide updates until your outdoor essentials arrive safely at your door.
Returns & Exchanges
What if I need to return an item?
We offer 15-day returns for any reason. Simply contact us at [email protected] to initiate the process. Items must be unused and in original packaging – especially important for fragile garden decorations.
Who pays for return shipping?
For faulty items, we cover return costs. For change-of-mind returns, customers are responsible for return shipping to our Manchester address. We recommend using tracked services, especially for valuable garden furniture.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days to your original payment method. Seasonal delays may occur during peak gardening periods.
Still have questions? Our gardening enthusiasts are ready to help! Email us at [email protected] or write to 88 Whitworth St, Manchester, GB M4W 8RR.
Happy gardening from the Garden Care Gear team!